How can we help?

Fill in the short Get started form or request a callback. Tell us about your products, the channels you sell on and roughly how many orders you ship, and we will come back with a plan and pricing. Once you are happy, we connect your store, agree how your orders should be packed and book in your first delivery of stock.

We do not publish a fixed minimum. We work with brands at very different stages, from a few hundred orders a month to many thousands, and our pick and pack fees fall as your volume grows. The Get started form asks for your order volumes so we can tell you straight away whether we are the right fit.

Connecting a store to our system is usually the quick part. The timeline is mostly set by how soon your stock can reach us and whether your products need barcoding or repackaging on the way in. We agree a start date with you during onboarding and keep you posted as your stock is booked in.

A list of your products with SKUs, barcodes, sizes and weights, the sales channels you want connected, how you would like orders packed, and a realistic picture of your order volumes and peaks. If you do not have all of this to hand, we will help you pull it together.

The terms are agreed with you before anything ships and set out plainly in writing. Ask us about contract length and notice periods when we talk through your plan, so there are no surprises later.

Yes. We are at Kilwee Business Park in Belfast and we are happy to show you around. Get in touch to arrange a time.

Once your account is set up, you let us know what is coming through our system, then deliver it on pallets or in cartons during our opening hours. Our goods in team count and check every delivery against what you told us to expect and book it into stock, so what you sent is exactly what shows on the shelf.

In whichever format suits the product: full pallet storage for bulk stock, shelving for cartons and small pick bins for fast-moving lines. Every location is barcoded and tracked in our warehouse management system, so your team can see where stock is and how much is left at any time.

Storage is charged per cubic metre, and the rate depends on the nature of your products and the space you need. You only pay for the space you use, so it flexes as your stock levels rise and fall. See the pricing page for how each charge works.

Every packing area is covered by CCTV, every pick is barcode scanned and every movement of stock is recorded in the system. We are also registered with and regulated by the UK Fulfilment House Due Diligence Scheme, which sets standards for how fulfilment houses handle goods.

Yes. Because you are not tied to a fixed unit or your own staff, storage space and picking capacity can flex up for busy periods and back down afterwards. Tell us about known peaks such as Christmas or a product launch and we will plan for them with you.

Orders come into our system automatically from your connected sales channels. Our team picks each item by barcode scan, packs it to your instructions, prints the carrier label and hands it to the carrier. Tracking details are sent back to your store so your customer is kept informed.

We agree a daily cut-off with you when you join, based on the carriers and services you use. Orders received before the cut-off on a working day go out that day. Our warehouse operates Monday to Friday, 8:00am to 4:30pm.

Every order is checked twice by barcode, once at picking and again at packing, and every packing area is on CCTV. If something ever does go wrong, the footage and the scan history let us find out exactly what happened and put it right quickly.

Yes. We can pack your orders in your own branded boxes, mailers and tissue, or supply robust recyclable packaging ourselves. Packaging is charged per item, so you only pay for what is used.

Yes. Inserts and flyers can be added to every order or only to orders that meet a rule you set, and gift messages can be printed and included where your store passes them through. Tell us what you need and we will set it up as part of your packing instructions.

We do. Bundles, subscription boxes, multi-packs and repackaging are assembled here and charged per project, so multi-item products go out as one pick with the right packaging every time. See our kitting service.

Since Brexit, Northern Ireland sits inside both the UK and EU goods markets. Ship from Belfast and your orders reach Great Britain, Ireland and the European Union without customs paperwork, delays or charges. One warehouse covers every market, with no need to split stock or open a second location. Read more on our Why Northern Ireland page.

We work with all the major carriers, including Royal Mail, Whistl, DHL, DPD, Parcelforce, An Post, UPS, FedEx and The Pallet Network for larger consignments. We match the service to the destination, the parcel and the delivery promise you make to your customers.

Yes. We act as your 3PL for international orders beyond the UK and EU, with the right customs documentation prepared for each destination.

Next-day services are available on most routes within the UK and Ireland, and express options exist for Europe and further afield. What is possible depends on the carrier, the destination and your cut-off time, so we will confirm the options for your products when we set you up.

Shipping is charged per shipment at the carrier rate for the service used. Because we ship in volume across many carriers, our rates are competitive and your invoices show exactly what each shipment cost.

Yes. Tracking numbers are passed back to your store or marketplace as soon as an order is dispatched, so customers get the same notifications they would if you shipped it yourself.

Returned parcels come back to our warehouse, where the team inspects and photographs every item. Stock in good condition is booked straight back into inventory; anything damaged or worn is set aside and the outcome is recorded against the original order so you can see exactly what came back and why.

Yes. We can set up prepaid returns options so your customers have an easy way to send items back, which usually means fewer support emails for you.

Returns are charged per return, covering the inspection, photographs and restocking. There are no other fees for handling them.

Our fulfilment system connects directly with Shopify, WooCommerce, Amazon, eBay, Etsy and Magento, and can be linked to many other platforms and marketplaces. If you sell through a channel that is not listed, ask us and we will check.

Yes. You get access to our order management system with live stock levels, order status and dispatch history, so you can see exactly what is on the shelf and what has gone out without emailing us to ask.

We run on Mintsoft, a warehouse management system built for fulfilment. It handles your sales channel connections, stock locations, picking, carrier labels and reporting, and it is the same system your team logs into.

Yes. Your website, marketplaces and wholesale orders all draw on the same inventory, so stock levels stay accurate everywhere and you are not holding separate stock for each channel.

We do. System access, your channel connections and training for your team are all covered by the weekly systems fee, so there is nothing extra to pay for getting your people up to speed.

Charges are broken into simple categories: goods in (by time), storage (per cubic metre), pick and pack (per item, per order), packaging (per item), shipping (per shipment), a weekly systems fee, returns (per return) and kitting (per project). Every invoice is itemised so you can see exactly how each order was charged. The pricing page explains each one.

No. You only pay for what you use, and every charge appears on a detailed invoice. There are no setup fees hidden in the small print.

Yes. The first-item pick and pack fee comes down as your order volumes rise, and every extra item in an order costs less than the first. Growing brands see their cost per order fall rather than climb.

Fill in the Get started form with your products and volumes and we will come back with pricing tailored to your business. If you would rather talk it through, request a callback and one of the team will ring you.

We are a family-run third-party logistics company in Belfast and one of Northern Ireland's largest 3PLs, fulfilling orders for online brands since 2003. We run multiple warehouses and aim to feel like an in-house team: full visibility of your stock and orders, and people who know your account rather than a ticket queue.

Unit 26, Kilwee Business Park
Upper Dunmurry Lane
Belfast, BT17 0HD
Northern Ireland

Monday to Friday, 8:00am to 4:30pm. Deliveries of stock should arrive within these hours.

Yes. We are registered with and regulated by the UK Fulfilment House Due Diligence Scheme, run by HMRC, which sets standards for businesses that store and dispatch goods on behalf of others.

Call us on +44 (0) 28 90 603 997, email operations@thedistributionsolution.co.uk, send us a message using the form on the Help page, or request a callback.